FAQ
Frequently Asked Questions
1. What makes Elezzia different from other clothing stores?
At Elezzia, we focus on creating clothing that combines timeless style, comfort, and quality. Each piece is carefully selected with attention to fit, fabric, and design so that our customers receive clothing that feels elegant and effortless to wear. Our goal is to offer high-quality fashion at fair prices without compromising on style or comfort.
2. How can I return my order?
We offer a 30-day money-back guarantee.
If you would like to return an item, please contact us within 30 days of receiving your order at info@elezzia.com. Our support team will provide clear instructions on how to complete the return.
Items must be returned in their original condition, unworn, with tags and original packaging.
Once we receive and inspect your return, your refund will be issued to your original payment method.
3. What are the shipping costs?
We currently offer free shipping within the United States.
For international orders, shipping costs may vary depending on the destination. Any applicable shipping fees will be displayed during checkout.
4. How do I know if my order was successfully placed?
Once your order has been placed, you will receive a confirmation email with all order details.
After your order has shipped, you will receive a tracking number so you can follow your package during delivery.
If you do not receive a confirmation email, please check your spam or junk folder, or contact our support team.
5. Can I change or cancel my order after placing it?
Orders may be cancelled or modified within 12 hours of being placed.
After this time, orders may already be processed and shipped, making changes no longer possible.
If you need assistance, please contact our support team as soon as possible at info@elezzia.com.
6. What happens if my order arrives damaged?
We’re sorry if your order arrives damaged.
Please contact us immediately at info@elezzia.com and include photos of the damaged item and packaging so our team can review the issue.
We will work with you to provide a quick solution, such as a replacement or refund.
7. How long will it take to receive my order?
Orders are typically processed within 1–3 business days.
After shipping, delivery usually takes 2–5 business days within the United States, depending on your location.
You will receive a tracking number once your order has been shipped.
8. Which payment methods do you accept?
We accept the following secure payment methods:
• Credit and Debit Cards
• Apple Pay
• Google Pay
• Shopify Payments
All payments are processed securely to ensure your information remains protected.
9. Do you offer promotions or discounts?
Yes! We occasionally offer exclusive promotions and seasonal discounts.
To stay updated on new collections and offers, you can subscribe to our newsletter or follow us on social media.
10. Can I exchange a product?
We currently do not offer direct exchanges.
If you would like a different item, you can return the original product according to our return policy and place a new order for the item you prefer.