Return Policy
RETURN POLICY
ReturnsWe offer a 90-day money-back guarantee.
Return requests must be submitted within 90 days of delivery, and items should be sent back promptly once the return request has been approved.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@elezzia.com before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.
If your return request is accepted, we will send you clear instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
We do not charge a restocking fee.
If you have any return questions, you can always contact us at info@elezzia.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is:
• defective
• damaged
• incorrect
This allows us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
• perishable goods (such as food, flowers, or plants)
• custom or personalized products
• personal care goods (such as beauty products)
• hazardous materials, flammable liquids, or gases
If you have questions about your specific item, please contact us at info@elezzia.com
Exchanges
The fastest way to receive a different item is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 10 business days have passed since your refund was approved, please contact us at:
Return Shipping
Return shipping costs are the responsibility of the customer for change-of-mind returns, unless applicable consumer protection laws require the merchant to cover those costs.
Returned items should be securely packaged to prevent damage during transit.
Return Address
Once your return request has been approved, instructions will be provided to return your item to the following address:
4th Floor, Guangfuling Smart Technology Innovation Park
Xinbao 3rd Street, Dalang Town
Dongguan City, Guangdong Province
China
Returns must be sent only after approval from our support team.
Need Help?
If you would like to return a product or have any questions regarding returns, please contact our support team before sending any items back.
We are always happy to help.
Note: Products purchased on sale are eligible for return and refund.